🛡️ Safe Gaming

Responsible Gaming at jilibo — your protection is our priority

Play with enjoyment, stay in control. jilibo helps you experience gaming safely and mindfully — from deposit limits to self-exclusion.

21+ This platform is for users aged 21 and above only

To participate in gaming activities at jilibo, you must be at least 21 years old. Opening an account or gaming by minors is strictly prohibited. We actively manage age verification and take immediate action when suspicious activity is found on any account.

What is responsible gaming?

Responsible gaming means using gaming as a safe form of entertainment — not as a source of financial or mental harm. jilibo believes gaming should be enjoyable, controlled and mindful.

The foundation of responsible gaming is knowing your limits, setting a budget and never treating gaming as a source of income. It is a recreational activity that, when enjoyed properly, can have a positive effect on your daily life.

By following jilibo's responsible gaming policy, you can be assured that your gaming experience will always remain safe and enjoyable. We are here for you — our 24/7 live chat support is always ready for any concern.

Play for entertainment — there are no guaranteed wins, so always keep the possibility of losing in mind.
Set your budget in advance — decide how much you are willing to spend before each session.
Manage your time — instead of spending too long on gaming, make time for family and friends as well.
Remember: placing more bets to recover lost money is never the solution.

Our Protection Tools

jilibo provides several practical tools to help you keep your gaming in check. They are all free to use.

Deposit Limit

You can set a maximum deposit cap on a daily, weekly or monthly basis. Once a limit is set, depositing beyond that amount will not be possible — helping you maintain financial control.

Financial Protection

Time-Out Feature

Need a short break? With the time-out feature, you can temporarily suspend your account for anywhere from 24 hours to 30 days. During this period, logging in or placing bets will not be possible.

Mental Break

Self-Exclusion

If you feel gaming is getting out of control, apply for self-exclusion. This is a long-term protection measure that fully closes your account for a chosen period.

Long-Term Protection

Gaming History and Reports

You can view your gaming history, transaction details and a win/loss summary from your account at any time. Understanding your own patterns is the first step toward responsible gaming.

Self-Monitoring

24/7 Support Service

If you have any concerns about gaming, our Bengali live chat support is available 24 hours a day to help. You can also reach us by email: [email protected]

Round-the-Clock Assistance

Account Security

Keep your account secure with a strong password and SSL encryption. Never share your login details with a third party — this is for your own protection.

Data Protection

How to Apply Self-Exclusion

You can activate self-exclusion on your account in just a few simple steps.

1
Log in to your account Log in to your jilibo account and go to the "Account Settings" section.
2
Open the "Responsible Gaming" menu In Settings, select the "Responsible Gaming" option.
3
Choose self-exclusion Select your duration — a short-term time-out or a longer break.
4
Confirm your choice Confirm your decision. Your account will be restricted automatically for the selected period.
If you need help, contact us via live chat — we will guide you through the entire process.

Deposit and Betting Limit Settings

To help you stay in financial control, jilibo lets you set various types of limits.

Daily Limit

Set the maximum amount you can deposit each day.

Weekly Limit

Decide the total amount you want to spend in a week.

Monthly Limit

Keep your monthly budget under control with ease.

Immediate Effect

Reducing a limit takes effect right away.

Signs of Problematic Gaming

If any of the following signs apply to you, stop and seek help.

  • Repeatedly spending more than your set budget
  • A strong urge to place more bets to recover money you have lost
  • Being unable to stop gaming, even when you want to
  • Neglecting family or work because of gaming
  • Lying to family or hiding information about your gaming
  • Gaming with borrowed money or taking on debt to play
  • Feeling restless or irritable when not gaming
  • Experiencing problems with sleep, eating or your professional life

Where to Get Help

If you are struggling, do not try to face it alone. jilibo is always here for you.

Live Chat Support
Our Bengali support team is available 24/7 to help you. For any concern or issue, speak with us directly on chat.
Email Support
To share a detailed concern, email us at: [email protected] — we aim to respond promptly.
Remember:
Asking for help is not a sign of weakness — it is an act of courage. The sooner you seek help, the better.

Practical Tips for Safe Gaming

Following these simple habits will keep gaming enjoyable at all times.

Set your budget in advance

Before each gaming session, decide the maximum amount you are willing to spend. Stay within that limit.

Stick to a time limit

Instead of playing for long stretches, take regular breaks. Make it a habit to take at least a 15-minute break every hour.

Play for fun

Gaming is a form of entertainment — not a way to earn money. A win is a bonus, a loss is normal — keep that mindset.

Keep your family involved

Be honest with your family about your gaming. Their support will help you maintain healthy habits.

Review your own history

Check your gaming history regularly. Understanding your patterns is the first step to identifying any problems.

Take care of your mental health

Never game when you are angry, frustrated or under stress. Play with a calm and clear mind.

Responsible Gaming — FAQs

Here are answers to questions that frequently come up about responsible gaming.

Setting a deposit limit means you cannot deposit more than the specified amount within a given period (daily/weekly/monthly). Lowering a limit takes effect immediately, but increasing one takes some time to apply — this is for your own protection.

No, self-exclusion restricts your account for the duration you choose. Once the period ends, the account can be reactivated. However, for long-term exclusions, you will need to contact our support team to reactivate it.

Time-out is usually a short-term break — from 24 hours up to a few weeks. Self-exclusion is for long-term protection — from several months to permanently. If gaming is causing serious problems, self-exclusion is the more effective option.

The minimum deposit at jilibo is ৳300, which applies to all payment methods — bKash, Nagad, Rocket and bank transfer. As part of responsible gaming, we recommend that you always deposit within your means.

Self-exclusion is normally carried out by the account holder. However, if someone is unable to do it themselves, please contact our live chat support — our team is available around the clock to help. Family members may also reach out to us.

First, contact our 24/7 live chat support or email us at [email protected]. We can activate self-exclusion on your account and provide the support you need. We also encourage you to speak openly with trusted family members or friends.

To open an account at jilibo, you must be at least 21 years old. Age is verified at registration. If suspicious activity is detected on an account, it is investigated and suspended if necessary. Using parental control software on your device is also recommended.

Enjoy safely — jilibo is here for you

Play responsibly, enjoy the experience. Our 24/7 team is ready whenever you need help.

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