jilibo's Privacy Policy

jilibo ("we", "us", or "platform") provides a reliable online gaming service for users in Bangladesh. This privacy policy explains how your personal information is collected, processed, stored, and kept secure when you use jilibo's website (jilibo.lat).

By using our service, you are considered to have given your consent to the terms of this privacy policy. If you have any questions, please contact us.

1 What Information We Collect

jilibo may collect various types of information to provide you with its service. A detailed description is provided below:

1.1 Information You Provide Directly

During account registration or use, you provide the following information:

• Full name and date of birth (for age verification)
• Email address and contact details
• Payment information (bKash, Nagad, Rocket, or bank account number)
• Documents required for identity verification (copy of national ID card or passport)
• Login credentials (username and password)

1.2 Automatically Collected Information

When you use the platform, the following information may be collected automatically:

• IP address and device information
• Browser type and operating system
• Page visit times and session data
• Data obtained from cookies and similar tracking technologies
• Gameplay activity and transaction history

2 How We Use Your Information

jilibo uses your information only for specific and legitimate purposes. We are committed to being fully transparent about our privacy practices.

2.1 Primary Use

• Creating, verifying, and managing accounts
• Accepting deposits, processing withdrawals, and completing transactions
• Providing gaming services and promotional offers
• Providing customer service and live chat support
• Age verification (ensuring the 21+ age requirement is met)

2.2 Security and Compliance

• Preventing fraud, money laundering, and illegal activity
• Complying with applicable laws and regulations
• Ensuring account security
• Applying responsible gaming practices

2.3 Service Improvement

• Improving website functionality and user experience
• Operating and testing new games and services
• Preparing analytics and statistics (non-identifiable)

3 Sharing and Disclosure of Information

jilibo does not sell or rent your personal information to third parties. However, information may be shared in the specific circumstances described below:

3.1 Service Provider Partners

We work with trusted third-party service providers who perform tasks on our behalf, such as payment processing (bKash, Nagad, Rocket), technical support, and security verification agencies. These partners are required to follow the guidelines of our privacy policy.

3.2 Legal Obligations

We may disclose information when required to comply with a court order, a government authority's request, or applicable law. Any such disclosure will always be limited to the minimum amount necessary.

3.3 Business Transfers

If ownership or operations of jilibo change, your information may be transferred to the new owner. You will be given advance notice in such a case.

4 Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the jilibo website. These technologies help improve your browsing experience.

4.1 Types of Cookies

• Essential cookies: Essential for managing login sessions and security.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to monitor site usage and make improvements.
• Performance cookies: Help improve loading speed and overall functionality.

4.2 Cookie Control

You can control or delete cookies from your browser settings. Please note that disabling essential cookies may interfere with some important functions of the platform.

5 Data Security Measures

jilibo uses the highest-standard technology and practices to protect your information. A strong security framework is at the core of our privacy policy.

5.1 Technical Safeguards

• SSL/TLS Encryption: All data transmission is completed through encrypted channels.
• Data Encryption: Stored sensitive information is protected using industry-standard encryption methods.
• Firewall and Intrusion Detection: Active security measures to prevent unauthorized access.
• Regular Security Audits: Periodic assessments to identify and address vulnerabilities.

5.2 Administrative Safeguards

• Only authorized staff have access to necessary information
• Staff receive regular data protection training
• Procedures are in place to quickly detect and respond to data breach incidents

6 Data Retention Period

jilibo retains your information only for as long as necessary to fulfill the purpose for which it was collected, or for the period specified by applicable laws and regulations.

6.1 Account Information

Information will be retained while your account is active and for a specified period after account closure to meet legal and regulatory requirements.

6.2 Transaction Records

Records of financial transactions may be retained for an extended period in accordance with anti-money laundering laws and tax regulations.

6.3 Inactive Accounts

For accounts that have been inactive for a long period, we may take steps to delete relevant information after giving you advance notice.

7 Your Rights

jilibo respects the data-related rights of its users. Under this privacy policy, you have the following rights:

7.1 Access and Correction

You can view your personal information and request correction of any inaccurate data. Most information can be updated directly from your account settings.

7.2 Request for Data Deletion

In certain circumstances you may request deletion of your information. However, it may not be possible to fully fulfill this request where legal obligations or legitimate interests require retention.

7.3 Objection to Processing

You may object to the processing of your information for specific purposes, particularly in the case of marketing communications.

7.4 Filing a Complaint

If you believe we have processed your information inappropriately, please contact our support team. We will review your complaint in a timely manner.

8 Protection of Minors' Information

jilibo provides services only to those aged 21 or above. We do not knowingly collect any personal information from minors.

If we become aware that information has been collected from a person under the age of 21, we will immediately delete that information and close the associated account. Parents and guardians are advised to keep a close watch to protect minors.

9 Third-Party Links and Services

The jilibo website may have connections to external payment gateways and services, such as the payment portals of bKash, Nagad, or Rocket. These third-party platforms have their own privacy policies and are not covered by jilibo's policy.

It is advised to read the privacy policy of any third-party service before using it. jilibo bears no responsibility for data protection by third parties.

10 Policy Changes and Updates

jilibo may update this privacy policy from time to time. If there are any significant changes to the policy, we will notify you in the following ways:

• A prominent notice will be displayed on the website.
• Registered users will be sent an update by email.
• The "Last Updated" date at the top of the page will be changed.

Continued use of the platform after the updated policy is published will be considered as your consent to the new policy. For significant changes, we will seek your explicit consent.

11 Applicable Law and Jurisdiction

This privacy policy has been drafted in accordance with applicable laws and regulations. Any dispute arising from this policy will first be addressed through negotiation. jilibo is always committed to protecting users' rights and complying with its policies.

If there is any ambiguity regarding any aspect of this privacy policy or if legal advice is needed, it is recommended to consult a qualified legal professional.